Patient Transport…it’s what we do! Since 2012, MedTrust has completed more than 15,000 patient transports. Until recently, those transports were all provided via an ambulance at a BLS (Basic) or ALS (Advanced) level of service. However, MedTrust recognized a need for professional wheelchair and ambulatory transport and added those services in March of 2015.
“We are always looking at ways to improve and add to our service
toolbox.”
– Josh Watts, MedTrust CEO
The innovation comes in the way of equipment, training, technology leverage, and added services. Just recently MedTrust has started a year-long process of stretcher upgrades. These new stretchers will feature battery-powered lifting which will improve both crew and patient safety and will be featured in all ambulances by mid-2015. In an effort to improve performance and efficiency as well as raise accountability within the organization, all company-owned vehicles feature GPS tracking with driver-performance and safety alerts.
We are truly trying to “build a better box” and that starts with the employees hired to perform patient transport. As MedTrust focuses on improving their skills and available tools, we often seek feedback and suggestions from our patients and their families. It is this type of proactive communication that led to air mattresses on each ambulance for long-distance transports.
In the end, we recognize that our patients have a choice in who transports them. We want our patients to: “Know Us, Like Us, Trust Us” which of course leads them to choose and refer our patient transport services.