Every medical and family situation is different. If you are not comfortable getting yourself from Point A to Point B, a medical provider recommends a transportation service, or you require assistance for some other reason, there is help available. If you’re going to use non-emergency medical transportation, here are a few tips to make your journey successful and stress-free, whether it is across town or across the state.
1. Prepare for Your Trip
Well before your appointment date, take some time to pack everything you need. Forgetting something at home can be inconvenient, time-consuming, and stressful.
Consider creating a checklist so that you don’t have to focus on last-minute items before your appointment. Instead, you can relax and make the most of your experience. A few items that you might want to bring along include:
- Reading glasses
- Wallet and insurance card
- Cell phone
2. Inform the Company and Driver of Your Needs
Before the medical transportation picks you up, be sure to advise them of any special needs. Depending on the distance of your transport, you might have some dietary requirements that the company will need to know about. If you have health conditions or limitations that may not be in your records, let the company know so that they can accommodate you.
Otherwise, all ambulances are stocked with items designed to provide the highest level of comfort. You can let the driver know if you would like an extra pillow or blanket during your ride to improve your level of comfort.
3. Notify the Company of Special Requests in Advance
If you have any special requests for the ambulance service, let them know well in advance. Maybe you want to arrive at your appointment early to take care of a test or need to go someplace else for testing. Be sure to disclose these requests so the company can do its best to meet your needs.
4. Let the Drivers Do Their Job
The medical transportation service’s primary goal is to get you to your destination safely and comfortably. While it’s always okay to speak with your driver, remember that they need to focus on the road and do what is necessary to keep you safe and secure.
5. Don’t Forget to Give Feedback
Your medical transportation ride should be comfortable and safe. Don’t forget to let the company know how they are doing – good or bad. They can use the feedback to let staff know what they are doing right as well as make any necessary adjustments for you and other patients in the future.
MedTrust is a leader in the Southeast in non-emergency medical transportation services. Our highly-trained and compassionate team of medical staff and drivers provide the most professional medical transportation service available. Contact us to learn more about our services or to find out how you can join our team.